The top management of the Hotel Royal Plaza, aware of the commitment it has with its customers, has the necessary resources to ensure that all hotel services, accommodation, catering and event organization, strictly meet all the expectations and needs of their customers and requested concerned parties.
For this reason, it has an integrated management system in place in its organization based on the requirements of the UNE-EN-ISO 14001 (2015) and UNE-EN-ISO 9001 (2015) standards, aimed at obtaining the following objectives:
● The organization determines the risks and opportunities derived from its internal and external context to guarantee and increase the satisfaction of our clients and stakeholders, through the elaboration of strategic plans.
● Meet the needs of customers with personalized attention, giving the best solution in the provision of hospitality services.
● Optimize business management within a process of continuous improvement.
● Guarantee the excellence of the results in the provision of services.
● Continuously train specialized, technical and administrative personnel in order to achieve their personal and professional development.
● Guarantee professional secrecy and a warm welcome to our clients.
● Comply with the requirements of current legislation and regulations.
● Give a focus to the process management organization, identifying and taking into account environmental aspects and impacts. Try to prevent them and minimize them.
● Effective assignment of responsibilities and functions.
● Commitment for the protection of the environment and the prevention of pollution, the sustainability of resources and the protection of biodiversity.
● Awareness and motivation of the staff of Hotel Royal Plaza on the importance of the implementation and development of a comprehensive management system of quality and environment.
● Guarantee attention to all clients without distinction, under values such as trust, respect and loyalty. Be at the forefront in the use of technology.
● Ensure the care and perfect maintenance of all our infrastructures and facilities for the enjoyment and safety of our customers.
The comprehensive policy serves as the basis to establish the documentary and quantifiable objectives that will be elaborated and reviewed by the management.
This comprehensive Policy will be maintained and reviewed periodically, communicated to all employees and made available to customers.
Signed by
Address of HOTEL ROYAL PLAZA